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Late Cancellation & Fail to Attend Policy

Practice Plan Patients

We are sure you appreciate that surgery time is valuable. Failing to attend an appointment takes away the opportunity for another patient, who may be in pain, to use that time. It also has significant cost implications for the clinicians and practice. Life can be unpredictable, and we understand appointments may occasionally need to be rescheduled. We will always try to accommodate your need to reschedule an appointment and request you kindly let us know if you are not able to attend with more than 24 hours’ notice. This allows us to offer the time to another patient so our surgeries can run efficiently and to capacity which will reduce the waiting time to book an appointment.
If you need to cancel an appointment scheduled for Monday, we kindly request as much notice as possible. You can notify us by leaving a voicemail at 0191 2368191 or by sending an email to info@brunswickdental.dental over the weekend.

Maintenance Appointments

Late Cancellations – If an appointment is cancelled with less than 24 hours’ notice and it is your first late cancellation, you will be able to rebook your appointment. You will be sent a copy via letter/email of our practice policy. If you cancel short notice (less than 24 hours’) a second time these appointments will be counted as one of the two examination and hygiene appointments that are offered annually as a benefit of your plan. They can be rebooked; however, a new fee will have to be paid before a new appointment is made.

Fail To Attend– If you fail to attend your appointments, these will be counted as one of the two examination and hygiene appointments that are offered annually as a benefit of your plan. They can be rebooked; however, a new fee will have to be paid before a new appointment is made.

Treatment Appointments

Late Cancellations – If an appointment is cancelled with less than 24 hours’ notice you will be sent a letter informing you of our late cancellation/missed appointment policy. If a second late cancellation occurs you will be charged £1.00 per minute for the lost surgery time (e.g. £45 for a 45 minute appointment). In order to rebook your appointment the charge needs to be paid.

Fail To Attend – If you fail to attend a treatment appointment you will be charged £1.00 per minute for the lost surgery time (e.g. £45 for a 45 minute appointment) no future appointments will be able to be booked until payment is made. You will be sent a letter.

 

Private Patients (Pay as You Go)

Late Cancellations – If an appointment is cancelled with less than 24 hours’ notice you will be sent a letter informing you of our late cancellation/missed appointment policy. If a second late cancellation occurs you will be charged £1.00 per minute for the lost surgery time (e.g. £45 for a 45 minute appointment). To rearrange future appointments the above charge must be paid and you may be asked to pay a portion, or in full, in advance for your next appointment.

Fail to Attend – If an appointment is not attended you will be charged £1.00 per minute for the lost surgery time (e.g. £45 for a 45 minute appointment). In order to arrange future appointments, the above charge must be paid and you may be asked to pay a portion, or in full, in advance for your next appointment.

Please note, attending an appointment late, meaning there is insufficient time for the planned treatment to be completed may mean your appointment cannot go ahead and you may be charged. Patients with any outstanding fees that have not been paid may not be seen for a further appointment until the balance is paid in full.

Policy resets after 2 years of your last late cancellation/ fail to attend. Reviewed 16.10.24

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🐣 We are now closed for Easter weekend, we will re-open 9am on Tuesday 22nd April. Have a lovely weekend everyone 🐣

🅿️🅿️ For those patients on our ‘Practice Plan’ maintenance plan please call 0808 1698 117 for emergency cover.

ℹ️ For all other patients incase of an emergency please call NHS 111.

#dentistnewcastle #happyeaster
🌍✨ Worldwide recognition for our very own Nigel! 🦷📚

We’re beyond proud to announce that our Practice Owner and Principal Dentist, Nigel, has been featured in the latest Ethoss Dental Implant Case Study Book — a global celebration of excellence in implant dentistry! 💪🌟 @ethossregeneration 

With over 1600 implants placed since 2016, a passion for cutting-edge technology and a dedication to mentoring fellow dentists, Nigel continues to set the bar high.

When it comes to permanent, fixed solutions — he’s the dentist you can trust.

#DentalExcellence #EthossRecognition #DentalImplants #ImplantDentist #TrustedExpert #Mentor #WorldClassDentistry #NigelSmiles #Ethoss #DentsplyDentalImplants #DentistNewcastle
🌸 Our Spring Newsletter is here! 🌸
Meet our new dentist, catch up on some exciting team news, and dive into this season’s hot topic: what causes toothache and how regular check-ups can help stop it in its tracks. 🦷✨

We’re also spotlighting the powerful link between oral health and overall wellbeing, plus a special focus on children’s teeth grinding—a timely issue with mental stress in the spotlight.

📰 There’s plenty to smile about—head to the link in our bio to read the full newsletter!

#SpringSmiles #OralHealthMatters #DentalWellness #ToothacheTips #HealthySmiles #ChildrensDentalHealth #DentistNewcastle
If your dentures don’t fit like they used to before — you’re not alone. Just like many of Dr Gough’s happy patients, you can feel confident, comfortable, and proud of your smile again. 🙌

✅ Natural look
✅ Better fit
✅ Boosted confidence

📍 At Brunswick Dental, we can help you by creating dentures that feel good and look great. Ready for your own before-and-after moment?

👉 Book your consultation today.
Let’s bring back that confident smile! 😄

#BrunswickDental #DentureUpgrade #SmileTransformation #ConfidentSmile #BeforeAndAfter #DrGoughSmiles #DentistNewcastle
🌸 Happy Mother’s Day from all of us at Brunswick Dental🌸

Wishing all the wonderful mams out there a day filled with love, joy, and a little bit of well-deserved pampering! 💖 Whether you’re spending it with family or taking some time for yourself, we hope your day is as special as you are. 💐✨

#HappyMothersDay #ThankYouMum
🌟 Teamwork, Growth & Exceptional Patient Care! 🌟

Our latest team event was all about levelling up and ensuring we continue to deliver the best possible patient experience. From insightful learning sessions to team-building moments, it was a day of growth, collaboration, and inspiration! 💡💙

A huge thank you to Michael Bentley and Practice Plan for supporting this incredible day. 🙌 @mikeybentleygreen @practiceplan 

Want to know more? Read all about it in our latest blog! 📝 Click the link in our profile to check it out. 🔗✨

#TeamGrowth #PatientExperience #LevelUp #PracticePlan #AlwaysLearning
📢 Practice Closed Today for Staff Training 📢

Our practice is closed today for staff training to ensure we continue providing you with the best care possible. We will re-open at 9 AM tomorrow. 🕗
For any dental emergencies, please use the appropriate contact numbers below:
🅿️🅿️ Practice Plan Patients – Call 0808 1698 117 📞
🚨 All Other Patients – Please call 111 📞

We’d like to remind our membership patients that calling the above emergency numbers during our working hours may incur a charge. We apologise for any inconvenience this may cause. Our practice will be open first thing on Wednesday morning, we have additional emergency slots and we will do our best to accommodate you. Thank you for your understanding! 😊

#StaffTraining #ContinuousImprovement #EmergencyCover #BackTomorrow
🚑 First Aid Champions! 🏥

Recently, Laura and Jo attended a First Aider’s course provided by the North East Ambulance Service. Thanks to their training, they are now fully equipped and confident in providing first aid support to both our team and patients whenever needed.

At our workplace, all staff also attend annual CPR and Basic Life Support training, ensuring we’re always prepared to respond in an emergency. 💙

A huge well done to Laura and Jo for taking this important step in keeping everyone safe! 👏👏

#FirstAidTraining #SafetyFirst #CPR #Teamwork #NorthEastAmbulanceService 🚑💙
✨ Smile Transformation Alert! ✨

One of our lovely patients came to us wanting to replace her upper front central tooth, which was loose and had an exposed root and discoloration. After exploring her options, she chose a Dental Implant for a long-lasting, natural-looking solution.

🦷 Here’s what we did:
✅ Extracted the tooth & performed a gum graft to improve recession
✅ Provided a temporary crown for a seamless transition
✅ Completed teeth whitening for a brighter smile
✅ Finally, fitted her permanent implant crown—and just look at that result! 😍

Her smile is now beautifully restored, and she couldn’t be happier! 💙

If you have a loose, discolored tooth, exposed roots, or an old crown/bridge, we can help!

📞 Call us: 0191 2368191
📧 Email us: implants.brunswick@gmail.com
🌐 www.brunswickdental.dental

#BrunswickDental #SmileTransformation #DentalImplants #GumGrafts #CosmeticDentistry #HappyPatient
🌟✨ Gum Recession Surgery now available at Brunswick Dental! ✨🌟

Have you ever wondered if gum loss can be repaired? The answer is YES! 💪 Here’s a recent success story where Nigel performed perio surgery to correct gum recession on a delighted patient. 🦷

📸 Photo 1: Before surgery, the circled area reveals the patient’s gum recession above the tooth.

📸 Photo 2: Nigel skillfully removed healthy soft tissue from the roof of the mouth for a gum graft, then stitched the site.

📸 Photo 3: Witness the gum graft in position, soon to fuse seamlessly with surrounding gum tissue. 

📸 Photo 4: Just a few weeks post-surgery, the roof of the mouth is fully healed.

📸 Photo 5: 8 weeks post-surgery, behold the incredible success! The gum graft has beautifully fixed the patient’s gum recession, leaving them with a radiant and confident smile. 😁🌈

🎉 A very happy patient who can now smile with confidence! 🎉

#GumRecessionRepaired #ConfidentSmiles #DentistNewcastle #DentalCare #SmileMakeover #PeriodontalSurgery
✨ Smile Transformation by Dr. Gough! ✨

Another amazing smile makeover! This patient’s journey included:

✔ Extractions & hygiene treatment
✔ Immediate dentures – a temporary solution placed right after extractions to restore function and maintain appearance
✔ Upper complete denture & lower partial denture – once the extraction sites healed and the gums stabilised, permanent dentures were custom-made for the patient.

💡 What are Immediate Dentures?
Immediate dentures are custom-made prosthetic teeth placed on the same day as tooth extractions. They help protect the gums, support healing, and ensure you never go without teeth!

Now, they can smile with confidence again! 😁💙

Thinking about a smile makeover? Book a consultation with Dr. Gough today! 📞 Call 0191 236 8191 to get started.

#SmileMakeover #BeforeAndAfter #DrGough #ConfidentSmile #ImmediateDentures #DentistNewcastle
🦷✨ Happy National Dentist Day! ✨🦷

Here at Brunswick Dental, we want to give a huge shoutout to our amazing dentists who work tirelessly to keep Brunswick smiling! 😁💙 Their dedication, skill, and care make a difference in our patients’ lives every single day.

We’re so lucky to have such a fantastic team—thank you for all that you do! 👏💙

Show some love for our wonderful dentists in the comments! 👇💬

#NationalDentistDay #BrunswickDental #ThankYouDentists #KeepingBrunswickSmiling